Services
We are committed to improving patient care, removing unnecessary barriers to medical care, and promoting quality of life, health and wellness.
Patient Advocate
We offer a concierge and access service to assist clients with guidance and access to quality U.S. health providers, services and treatments not currently available where they live. We service both insured and non-insured clients.
We have the local knowledge and expertise in hand-holding clients depending on their case’s needs, to quality access healthcare providers.
We pride ourselves in guiding patients in their time of need. Every case is unique including its clinical, travel, administrative to financial needs required by each member. We assess each case and guide based on specific needs. We navigate patient from the moment we are contacted until patient is evaluated, treated and returns home. We ensure client’s local medical team is also aware of case for follow through upon returning home. We are there every step of the way.
We provide you with a team of Patient Advocates and Navigators to assist you with:
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Options to quality healthcare providers for each case, whether prevention and/or treatment(s) to insured and non-insured.
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We access most cost-effective and discounts to services for our clients.
We advocate for non-insured members to not overpay.
We guide insured clients based on their policies to pay least co-pays/deductibles. -
Expedite scheduling of appointments for patients-virtual, telephone and in-person.
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Coordination of medical records to provider(s).
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Communication with home medical team. We work as a team with referring physician(s), nurse/assistant(s), patient caretaker, patient insurance, if any, and team of physicians in U.S.
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We are member’s liaison in accessing health insurance coverage details.
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Coordination of ancillary services for members such as diagnostics, air ambulance services and support services.
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Provide member with logistics information including discounted lodging, transportation, etc.
Please note that some of our providers provide complimentary transportation, a driver, for our clients. -
Assist clients with prevention service(s) including comprehensive physical exams, mental health and wellness support services with quality wellness providers.
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In certain cases, a patient navigator to accompany client to appointments.
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For most cancer cases, client has access to complimentary/free/no charge virtual second opinions.
Our network of oncology providers in Miami/South Florida will review each client’s case and provide their opinion for treatment(s). -
Discounted Executive / Medical Physicals in Miami/South Florida.
Our network providers’ services include MRIs, mammograms, ultrasounds, biopsy, CTs, Bone Scans, Pet Scans, Chemotherapy, Radiation Therapy, Urology Services and Procedures, including Trauma Surgery, General Surgery, and reconstructive and plastic surgery and support services and many other medical services. Lastly, we have providers using the latest techniques and treatments for Interventional Radiology. We also collaborate with hospitals and academic institutions for a variety of diagnosis.
Our wellness providers include comprehensive physical exams, mental health support and wellness services (please click on respective tabs for info).
Clients pay for actual service/treatment needed directly to the providers.
Next Steps
Please follow these steps to proceed and we will provide you with a complimentary evaluation on how we can assist with your case:
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Summarize in your own words your need(s) for service(s) with proposed dates of travel and your ideal date/time for appointments. For example, I need an MRI. I need a Pet Scan. I need a consultation with medical oncologist or ______(specialist).
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Summarize your diagnosis (if any) in your own words with dates, treatment/services received so far and recommendations for treatment you have received. For example, I was diagnosed with _______ on ______(date) and my specialist recommends ________. I have already received the following treatments: __________. I need a second opinion.
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Download H.O.P.E. Registration & Consent Form and please fill out and sign. If you do not send this, we cannot act on your behalf.
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Attach medical records. Please attach all medical records or if you do not have any, please contact us so we can guide you as to what we will need.
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Your Contact Info to include: Full Name, Date of Birth, Home Country Address and Contact Phone Number (ideally mobile/cell ph #).
Email all above to: info@HOPEpatientconcierge.com
Executive, Comprehensive Physicals
We assist patients with access to services through our network of providers such as Executive Physicals. A comprehensive physical examination is a great service for everyone, not only Executives.
An executive physical is more than just a series of tests. You'll also likely discuss fitness and exercise plans with an exercise physiologist and get detailed diet advice from a nutritionist. Your appointment with a physician may cover such topics as sleep quality and stress management.
Most patients get a wide variety of tests done in a single day. Depending on your medical history, along with the usual height, weight and blood pressure readings, these can include a body composition analysis, electrocardiogram, cardiac stress test, lung capacity analysis, fitness evaluation, eye exam, hearing test and nutrition assessment in addition to lab tests for cholesterol and other health markers. Gender-specific exams such as pap smears and tests for prostate cancer markers are also available.
Typically these physicals include full panel laboratory tests, chest x-rays, pulmonary function testing (if needed), audiograms (if needed), full body CAT scanning, EKGs, heart stress tests, vascular age tests, urinalysis, and mammograms or prostate exams depending on gender.
We provide:
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expedited appointments
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coordination of any clinical/health records
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communicate with home preventive team, if needed
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look into health insurance
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provide access to most cost effective (if you don’t have insurance) services
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assistance with travel logistics, lodging, transportation
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and if needed, someone to accompany patient to appointments.
Our wellness providers include comprehensive physical exams, mental health support and wellness services (click on Mental Health Support or Health & Wellness Tab). Our first choice of provider is outpatient, independent Internist Practices due to their expeditious process, no long lengthy paperwork and very cost effective. However, if you have another preference, we can accommodate as well.
Clients pay for actual service needed directly to the providers.
Next Steps
Please follow these steps to proceed: Physicals – Healthy Services:
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Specify service you need with proposed dates of travel and your ideal date for appointments.
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Download the H.O.P.E. Registration & Consent Form and please fill out and sign. If you do not send this, we cannot act on your behalf.
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If you will use Insurance, please send a copy of your Insurance card (Front and back).
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Attach any relevant medical records, possibly the previous year’s physical reports.
Once we receive this, we will organize and send you a physical questionnaire to fill out and get you started.
Email all above to: liz@HOPEpatientconcierge.com
Note: They can run some services through Insurance, but please note that there may be certain fees not accepted by your insurance and you would be responsible for. In addition, patients will be responsible for copays and deductibles as well as total payments for any services that are denied by the insurance company. Finally, the duration of the study is targeted within 2 days, but varies from patient to patient dependent upon needed testing.
PAP Program
Have you been diagnosed with cancer and cannot pay for treatment,
your copay or co-insurance?
Have you received a bill from your provider's office that you cannot afford?
Is your chemotherapy and/or medication not totally covered by insurance?
Do you need financial aid to cover your medical expenses?
Do you need assistance with paying your insurance premiums?
Are you in need of transportation? Or other support services?
Patients express how important therapy/treatment is when sick, but stress about how good is the treatment if they cannot afford it.
Many patients have attested to being compliant with their treatment regimens when they receive assistance to cover their treatment.
Over the years, we have explored many avenues of Financial Aid, Patient Assistance Programs, and Grants and continue to do so daily in search of new or re-opened funding and patient assistance programs, which benefit so many patients who cannot afford to pay.
Contact us today for a quick, complimentary evaluation of your case over the phone or e-mail:
Tiffany Santiago, CHES, Patient Navigator
Cell Phone/Whatsapp: 561-305-0426
Fax: 786-257-5676
E-Mail: tiffany@HOPEpatientconcierge.com.
Mental Support Services
Psychological, Counseling Support for Patients
Many of our patients who receive a cancer diagnosis can be as devastating to the psyche as the cancer itself is to the body. Awareness and advocacy have played and continue to play essential roles in prevention, early detection, and treatment advances.
What seems to be missing from the conversation, however, is the psychological impact of a cancer diagnosis and its implications in care and prognosis. This is clearly evidenced not only in the hollow literature on the subject, but also by the sparsity of resources available. Most baffling is the lack of attention paid by the medical specialists whose very job it is to help.
According to The National Cancer Institute, up to 25% of cancer survivors experience symptoms of depression and up to 45 % experience anxiety. Many also experience symptoms meeting the criteria of Post-Traumatic Stress Disorder (PTSD). Most concerning is that survivors are twice as likely to commit suicide than the general population.
It varies for many patients, however for many cancer patients, negative psychological effects don't even begin until after treatment ends. This is often when distress sets in and one of the most crucial junctures during which attention must be paid to the emotional well-being of the patient. As important as it is to have support throughout treatment, perhaps more important is an ongoing sustainable support system that the patient can count on throughout recovery. Then you have other patients who experience it as soon as they're diagnosed.
“Cancer survivors who are depressed are twice as likely to die prematurely as those who are not depressed” -Journal of Cancer Survivorship
Whatever the illness or diagnosis may be for a patient, being affected by a mental health condition can sometimes make patients feel isolated and overwhelmed. Since dealing with the news the patient may have received, can already be tough, it’s important to find a support system that patient can rely on. Being able to talk to a trusted friend, family member, support group or mental health professional an provide relief and assistance in times of need.
Mental Support for Caretakers, Family, The Healthy
We call mental support for The Healthy, becoming mindful - the practice of mindfulness.
Mindfulness simply means "self- awareness." It is the process of focusing the mind, body and soul on what is being sensed in the moment, and it provides the client with the insight to observe and understand positive, negative and in-between feelings from a distance.
Mindfulness practices can help relieve stress, improve sleep, and reduce chronic pain, blood pressure and symptoms of heart disease. It also has the power to change the way your brain functions. Studies have found that activities such as meditation and yoga increase the number of signaling connections in the brain and provide better control over processing pain and emotions.
Mental health is part of overall health. Just like we can’t be well without good mental health, we can’t be healthy if we neglect the rest of our body. When dealing with a mental health condition it can be easy to fall into a rut, relying solely on medication or therapy to be your cure and forgetting to take good care of your body. However, paying attention to lifestyle choices is important for recovery as well, thus we have an array of providers offering preventive and well-being services from comprehensive physicals to yoga to cryotherapy, massage, facials, etc. Click on: Healthy Concierge Services.
We have hand-picked our providers for this service and they provide consultations and sessions via the phone, Skype and FaceTime. However should you have a preference for an in-person session or a special request, please let us know and we will accommodate.
Clients pay for actual service needed directly to the providers.
Next Steps
Please follow these steps to proceed: Mental Health Support Services:
Summarize in your own words your need(s) for service(s) with proposed dates of travel and your ideal date/time for appointments. Specify service you need with ideal date(s) for counseling service and specify whether you prefer FaceTime, Skype or regular phone call or in person session(s). For example, I need a counseling session with ________ for adult/child _________. I need a virtual (or in-person) consultation with ______(specialist).
Summarize your diagnosis (if any) in your own words with dates, treatment/counseling received so far and recommendations you have received. For example, I was diagnosed with _______ on ______(date) and my counselor recommends ________.
Download the Consent Form (link to consent form here) and please fill out and sign. If you do not send this, we cannot act on your behalf.
Attach medical records, if applicable.
Your Contact Info to include: Full Name, Date of Birth, Home Country Address and Contact Phone Number (ideally mobile/cell ph #).
Email all above to: info@HOPEpatientconcierge.com
Our Preferred Mental Health Support Providers:
Based in New York:
Dr. Genevieve Harris
Covering Westchester, Bronx, Brooklyn and New York, NY
Phone #: 1 (914) 523-2947
Email: drgyarrell@gmail.com
Flexible schedules. All virtual options for counseling and option to travel to you as well. Pricing varies on each case. Practice accepts cash and credit card only.
Jinaki Howard
Covering Brooklyn, Bronx and New York, NY
Phone #: 1 (917) 407-0585
Email: jinakihoward@gmail.com
CV: see bio/CV link here
Flexible schedules. All virtual options for counseling and option to travel to you as well. Pricing varies on each case. Practice accepts cash and credit card only.
Based in S. Florida - Davie and Ft. Lauderdale:
Sheridan House, Family Ministries (Christian Faith-Based Counseling)
1700 S Flamingo Rd, Davie, FL 33325
(954) 583-1552 info@sheridanhouse.org
Monday-Thursday 9am-6pm; 50 mins session $120USD. By appointment only.
Only in-person option. Cost: $120 per session
Practice accepts cash and credit card only.
Please fill out the Adult In-Take Form or the Child In-Take Form in order to make an appointment for you.
Website: http://www.sheridanhouse.org/web/ministries/counseling-centers/
Health & Wellness Services
The Healthy, Preventive Care
Holistic definition of health and well-being is looking at an individual’s health and lifestyle considering all four factors, physical, intellectual, emotional and social. It focuses on the whole body and mind, not just a part of the body and the symptoms of the problem. It will look at the lifestyle of the individual such as nutritional deficiencies, causes of stress and why there is a lack of good health and wellness. We believe the start to evaluating our well-being begins with a Comprehensive Physical and wellness services.
Health & Wellness Services include: cryotherapy, massage, yoga, physical therapy, gym and fitness, chromo(color) therapy, sauna therapy, chiropractic services, acupuncture, cupping therapy, facial/skincare.....and more services!
In South Florida, we work very closely with Vital Health Wellness Center. We like their team for treating each client with the attention they deserve and they tailor service(s) to the needs of the clients. Whether it's acupuncture, a yoga class, fitness or chiropractic service, they are there to cater to your specific need(s).
This is a performance and recovery-based facility focused on the well-being of both mind and body. They improve the overall quality of your life through a variety of evidence-based therapies, fitness training, nutritional counseling, and skincare. Their team of experienced professionals are your partners along the journey to bring lasting change and personal vitality. They help empower you as an individual to reach your goals.
They’re on a mission to change the way we treat the conditions of the body through a balanced approach to health and wellness.
Address: 12064 Miramar Parkway, Miramar, Florida 33025
Phone #: +1 (954) 736-6965
Email: info@vitalhealthwellnesscenter.com
Depending on the service you need and location of preference, we
will connect you to the most appropriate wellness facility.
Please contact us for suggestions and we can schedule for you as well
any of the services.
In New York, we have a few providers depending in which borough. Please contact us with your geographic preference and we can help you with suggestions.
