Membership Or 1-Time Service

We offer an annual concierge and access membership service to assist its members with guidance and access to quality U.S. health providers, services and treatments not currently available where they live.

We service both insured and non-insured clients.

 

WE ALSO OFFER OUR SERVICES for a one-time service fee. We also assist those who may qualify for a waived fee service.

 

We have the local knowledge and expertise in hand-holding clients depending on their case’s needs, to quality access healthcare providers.

 

We pride ourselves in guiding clients in their time of need. Every case is unique including its clinical, travel, administrative to financial needs required by each client. We assess each case and guide based on specific needs.  We navigate client from the moment we are contacted until client is evaluated, treated and returns home. We ensure client’s local medical team is also aware of case for follow through upon returning home. We are there every step of the way.

Service includes:

 

A team of Patient Advocates and Navigators assist clients with:

  • Options to quality healthcare providers for each case, whether prevention and/or treatment(s) to insured and non-insured.

  • We access most cost-effective and discounts to services for our clients.
    We advocate for non-insured clients to not overpay.
    We guide insured clients based on their policies to pay least co-pays/deductibles.

  • Expedite scheduling of appointments for patients-virtual, telephone and in-person.

  • Coordination of medical records to provider(s).

  • Communication with home medical team. We work as a team with referring physician(s), nurse/assistant(s), patient caretaker, patient insurance, if any, and team of physicians in U.S.

  • We are client’s liaison in accessing health insurance coverage details.

  • Coordination of ancillary services for clients such as diagnostics, air ambulance services and support services.

  • Provide client with logistics information including discounted lodging, transportation, etc. Please note that some of our providers provide complimentary transportation, a driver, for our clients.

  • Assist client with prevention service(s) including comprehensive physical exams, mental health and wellness support services with quality wellness providers.

  • In certain cases, a patient navigator to accompany client to appointments. 

  • For most cancer cases, client has access to complimentary/free/no charge virtual second opinions.
    Our network of oncology providers in Miami/South Florida will review each client’s case and provide their opinion for treatment(s).

  • For cases requiring other specialties, outside of cancer, we facilitate with specialists and second opinions at discounted cost.

  • Discounted Executive / Medical Physicals in Miami/South Florida.

 

Please note that this is not a health/medical insurance policy.

2 WAYS TO ACCESS SERVICE:

 

OPTION 1: Annual Membership

Membership Cost

 

H.O.P.E. Concierge & Access Membership is an annual program.
Its membership includes access to 12 months of service(s) from date of activation.
We are a resource for you during this time.

 

Cost for 1 member: $495USD 

Cost for 2 members: $795USD 

Cost for 3-4 members: $895USD  

Cost for 5-6 members: $995USD  

 

Beyond 6 members, a new membership must be purchased.

 

One time processing fee of $35USD 

 

Sign Up for Membership

 

Please contact your Healthcare Rep for questions and/or assistance for signing up.
If your Representative is not available, please contact us at:

 

 

Our Patient Navigators will assist you with questions and/or signing up for membership.

OPTION 2: One-Time Service Fee

 

H.O.P.E. will provide same services for 1 time, not as a resource for a whole year.

Some clients opt for this option since they are not sure of the membership structure and want to see the value of our services first.

Once clients experience our services, they usually buy the membership. At that point, they can purchase the 1-year membership.

There is a 1-time service fee of $385USD.

For this option, client contacts H.O.P.E. directly via e-mail, whatsapp or phone number. H.O.P.E. will assist client right away.

 

Contact Us

 

Communication is very important.  We take every inquiry, phone call and message seriously and try our best to expeditiously connect with every.
We usually respond by end of day and/or within the 24 hours.

We have bilingual, English and Spanish, Patient Navigators ready to assist clients.

Please see the many ways you can connect with one of our Patient Navigators:

 

Client shares their need and sends supporting documentation such as medical records, referral letters, etc.  We will review all information, assess each case and begin the process of navigating case. We are always in communication with client with status of case.

FREQUENTLY ASKED QUESTIONS (FAQs)

 

Who benefits from these services?

 

  • Everyone who may want to have access to a resource who can provide them access to U.S. healthcare providers.

  • Anyone who may have a healthcare issue, question or concern and needs access to a resource in the U.S., who can guide them to whatever they may need.

  • An insured person who may have a medical need and needs to make best use of their policy’s coverage, especially if they have limited coverage. Even with the best of coverage, clients should have a strong advocate who can guide them on how best to use their benefits.

  • An insured person who needs hand-holding once they have been diagnosed with a serious illness or looking for prevention/services.

  • A non-insured person who needs strong advocates to access to cost-effective treatments and services.  

 

What types of services do clients receive?

 

Persons have many various needs. However, most members seek our team of Patient Advocates and Navigators for:

 

A team of Patient Advocates and Navigators assist clients with:

  • Options to quality healthcare providers for each case, whether prevention and/or treatment(s) to insured and non-insured.

  • We access most cost-effective and discounts to services for our clients.
    We advocate for non-insured members to not overpay.
    We guide insured clients based on their policies to pay least co-pays/deductibles.

  • Expedite scheduling of appointments for patients-virtual, telephone and in-person.

  • Coordination of medical records to provider(s).

  • Communication with home medical team. We work as a team with referring physician(s), nurse/assistant(s), patient caretaker, patient insurance, if any, and team of physicians in U.S.

  • We are client’s liaison in accessing health insurance coverage details.

  • Coordination of ancillary services for clients such as diagnostics, air ambulance services and support services.

  • Provide client with logistics information including discounted lodging, transportation, etc. Please note that some of our providers provide complimentary transportation, a driver, for our clients.

  • Assist client with prevention service(s) including comprehensive physical exams, mental health and wellness support services with quality wellness providers.

  • In certain cases, a patient navigator to accompany client to appointments. 

  • For most cancer cases, client has access to complimentary/free/no charge virtual second opinions.
    Our network of oncology providers in Miami/South Florida will review each client’s case and provide their opinion for treatment(s).

  • For cases requiring other specialties, outside of cancer, we facilitate with specialists and second opinions at discounted cost.

  • Discounted Executive / Medical Physicals in South Florida.

 

Please note that this is not a health/medical insurance policy.

What are some scenarios where you have helped clients?

 

  • An insured client with international health insurance: Ms. Y, from Jamaica, was admitted at UPenn Hospital in Philadelphia, an academic institution. She was diagnosed with breast cancer needing surgery, chemotherapy and radiation therapy. She presented her insurance. Their contracted cost came to $250KUSD. The insurance covered 80% and Ms. Y’s financial responsibility was 20%, which was $50KUSD. Patient became aware of our services and contacted us to help. We were able to get patient access to quality providers in same area for all 3 treatments and cost totaled to $55KUSD. We had the insurance company overnight payment to all 3 centers and patient did not pay anything. We handheld the patient for the next 4 months through all treatments. Both the insurer and patient benefitted.

  • A non-insured patient: Mrs. S from Colombia wanted to have a surgical procedure in Miami. She had done some research and received costs between $20-30KUSD and then she contacted us for help. We were able to provide her to access to a quality surgeon with a cost of $12KUSD. We handheld her for the next 3 months through her recovery. She was able to pay less with a better qualified surgeon and we were there to handhold her the entire time.

 

What is Membership Cost?

 

H.O.P.E. Concierge & Access Membership is an annual program.
Its membership includes access to 12 months of service(s) from date of activation.

 

Cost for 1 member: $495USD 

Cost for 2 members: $795USD 

Cost for 3-4 members: $895USD  

Cost for 5-6 members: $995USD  

 

Beyond 6 members, a new membership must be purchased.

 

One time processing fee of $35USD 

 

All eligible members live under same household.

 

How do I Sign Up for Membership?

Please contact your local Healthcare Rep/Broker for questions and/or assistance for signing up. If your Representative is not available, please contact us at:

 

 

Our Patient Navigators will assist you with questions and/or signing up for membership.

What if I do not want to sign up for a Membership but still want to access your services?

H.O.P.E. will provide same services for 1 time, not as a resource for a whole year.

Some clients opt for this option since they are not sure of the membership structure and want to see the value of our services first.

Once clients experience our services, they usually buy the membership. At that point, they can purchase the 1-year membership.

There is a 1-time service fee of $385USD.

For this option, client contacts H.O.P.E. directly via e-mail, whatsapp or phone number. H.O.P.E. will assist client right away.

How do we contact H.O.P.E.?

 

Communication is very important.  We take every inquiry, phone call and message seriously and try our best to expeditiously connect with every.
We usually respond by end of day and/or within the 24 hours.

We have bilingual, English and Spanish, Patient Navigators ready to assist members.

Please see the many ways you can connect with one of our Patient Navigators:

 

Member shares their need and sends supporting documentation such as medical records, referral letters, etc.  We will review all information, assess each case and begin the process of navigating case. We are always in communication with member with status of case.